Account Manager

ABOUT READE

Reade Advanced Materials began changing the chemicals industry over 200 years ago, and today it has secured a position as one of the premiere specialty chemical solids distributors in the world.  With an extensive inorganic product line, Reade represents over 2,000 manufacturers as a global distributor, value-added toll processor and packager. Reade selectively partners with manufacturing plants across the United States to provide a finished product tailored to their customer’s specifications. Today, Reade is an ISO 9001: 2015 certified company. Reade is a worldwide, award-winning (ex: NASA Commitment to Excellence), family-run company that sources leading edge materials and provides innovative solutions for their customer’s production needs.

Values we look for in our team are curiosity, empathy, honesty, and perseverance. We look for highly motivated, intelligent, out-of-the-box thinking individuals who are looking to grow with a long standing family business that is looking towards the future. We are a close-knit team and consider our employees part of our family, which explains why half of our employees have been with us for 10 years or longer.

We operate sales offices in East Providence RI and The Republic of Panama.

Job Purpose

Under the direction of the Director of Sales, the Account Manager will source specialty chemical solids for new and existing customers, maintain key existing customer’s raw material requirements, and meet the company’s Quality Objectives. The Account Manager will have the potential to grow within the company. This job is located in our East Providence, RI office.

Job Description

• Manage all areas of order processing: quote new and existing customers domestically and internationally, negotiate raw material purchases with vendors, forecast customer’s material needs and meet their delivery deadlines
• Arrange material shipments with the plants and schedule logistics with freight providers
• Build in-depth relationships and partnerships with all key customers and suppliers
• Annual customer visits to establish and maintain relationships, better understand needs, future direction, next project, etc.
• Provide customer assistance with any issues (quality, technical, logistics, etc)
• Within the government sales responsibility, the Account Manager will track government purchasing trends applicable to Reade’s set-aside as a SDVOSB and submit and manage the bids applicable to Reade’s products for government and federal prospects
• Coordinate and participate in trade shows and matchmaking events
• Understand and capture the customer’s needs and requirements, communicate these internally, and provide quotes to customers by matching Reade’s products to customer’s requirements
• Identify new products and inform our company on market trends
• Negotiate with vendors to obtain the best product, best price and terms/conditions for Reade and the customer
• Get POs from the customer, verify the information in the POs and then route the POs internally
• Submit POs to vendors and arrange logistics (van/ truck/ rail/ or ocean freight)
• Provide support to territory customers in terms of quality issues, technical issues and any other issues
• Follow ISO 9001 standards and cybersecurity policy as written in our company manuals
• Assist in answering the phone, receive and route customer/ vendors calls as necessary

Requirements

• Bachelor’s Degree strongly preferred; will consider Associates or Technical diploma with enhanced work experience
• 5+ years of industrial sales success, preferably in chemical sales, government sales experience a plus
• Capacity to develop sales strategies providing value added services and promote products
• Excellent problem solving skills with acute attention to detail
• Exceptional written and oral communication skills
• Friendly and focused customer service skills
• Account Manager must have the ability to foster strong and positive working relationships throughout the company and with current and potential customers
• Dedication to their department and a willingness to help other team members as needed
• Ability to work independently and as a team member
• Capable of developing and maintaining effective working relationships with team members and other departments within the organization
• Ability to prioritize work to meet time-sensitive deadlines
• Capability to thrive under pressure and manage multiple RFQs at the same time
• Expertise in Microsoft Office Suite: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
• Working knowledge of a CRM Software
• Account Manager will need to pass a background check and must have a valid driver’s license
• Must provide proof of full COVID-19 vaccination
• The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc.
• Must be able to remain in a stationary position 80% of the time
• Constantly operate a computer and other office productivity equipment, such as a phone, calculator, copy machine, and computer printer
• Account Manager in this position frequently communicates via phone and email with customers who have inquiries about specific materials we sell and with our vendors who supply our materials. Must be able to exchange accurate information in these situations
• This job description is subject to change at any time

Benefits

We consider our employees to be our most valuable asset. This is a testament to our commitment to a healthy & respectful working environment and the value we place in our team. Our company offers a competitive salary and benefits package which includes:

• 401(k) with company match
• Medical Insurance (health/dental/vision)
• Prescription drug coverage
• FSA Account
• Paid time off and company holidays
• Yearly performance bonus

This job is base salary plus commission.

EOE

Reade is proud to be an EOE. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other characteristic protected by law.