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Good communication is at the heart of the many long-term relationships that we enjoy with our customers. Many of the questions we are often asked by customers are collected here. If you don’t find yours, please do not hesitate to contact us.

  • As one of the world’s premier distributors of specialty chemical solids, Reade offers advanced materials on a just-in-time basis from a global network of 2,000+ carefully vetted manufacturers.

  • Reade is not permitted to sell to individuals due to export restrictions and potentially hazardous nature of many of our products. Reade is a business to business company and every request for quotation (RFQ) goes through an internal verification process before being assigned to an Account Manager, therefore Reade will only sell to another business.

  • Reade strives to respond to customers within a 24-hour period. Each quote is tailored to a customer’s specific requirement and at times it does take a few business days to confirm the specifications with the plant. If your request is urgent, please call the main office at +1 401-433-7000 to specify the due date.

  • For domestic customers, Reade accepts all major credit cards: American Express, Visa, Mastercard or you may apply for our Standard Net 30 Days payment terms. The credit application can take up to two weeks to process. All international orders are subject to prepayment via wire transfer.

  • The buyer is responsible for all taxes, duties and fees associated with export orders. Speak with your Account Manager to clarify what those may be.

  • The shipping options vary depending on the material and hazardous nature of the item. Typically, non-hazardous shipments ship UPS or FedEx if they are less than 150 lbs. If material is hazardous in nature, it must be shipped according to the regulations listed on the Safety Data Sheet. If the order is for less than full truckloads or full truck loads, Reade can use third party freight companies. For domestic shipments, Reade can provide the logistic services and add the cost to your material or you may provide your own freight account. For export shipments, you must provide your own freight account.

  • Changing a specification for a custom order is not possible. Changing an order for a standard stocked item is more manageable. Contact the sales team or your Account Manager as soon as possible to discuss your new requirement.

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  • The lead time varies depending on the material but if an item is in stock it typically ships within 2 weeks. The lead time will be estimated at the time of quoting and feel free to contact customer service for an updated lead time at the time of placing your order. Unless specifically noted, the materials ship direct from third party warehouses not from East Providence, RI.

  • While Reade maintains an updated, relevant Quality Manual and partners only with select manufacturers with excellent quality controls quality issues do happen from time to time. Please contact the sales team and your Account Manager as soon as possible to discuss the specific issue and action items to resolve the issue. If you receive damaged material, please take a photograph and share that with your Account Manager within thirty days of receiving the material so Reade can investigate the incident.

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  • Absolutely! Reade welcomes the opportunity to partner with R&D firms, academic institutions and small companies who may be publishing their studies or developments. Please contact our Director of Marketing, Elisabeth Law, to discuss this further.

  • A return is possible as long as certain conditions are met and it is not a custom order. Reade’s complete return policy can be found here.

  • You can contact our customer service team at 401-433-7000 or via email.

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