FAQs

Reade sources materials from a global network of over 2,000 vetted manufacturers.

Reade is a B2B company and does not sell to individuals due to export restrictions and the potentially hazardous nature of its products.

Reade strives to provide quotes within 24 hours, but sometimes it may take a few days depending on the specifications.

Reade accepts major credit cards and offers Net 30 payment terms for domestic customers, with international orders requiring prepayment via wire transfer.

The buyer is responsible for all taxes, duties and fees associated with export orders. Speak with your Account Manager to clarify what those may be.

Shipping options vary based on the material’s nature, with hazardous materials requiring special handling as per regulations.

Custom order specifications cannot be changed, but standard stock items can be adjusted by contacting your Account Manager.

The lead time varies depending on the material but if an item is in stock it typically ships within 2 weeks. The lead time will be estimated at the time of quoting and feel free to contact customer service for an updated lead time at the time of placing your order. Unless specifically noted, the materials ship direct from third party warehouses not from East Providence, RI.

While Reade maintains an updated, relevant Quality Manual and partners only with select manufacturers with excellent quality controls quality issues do happen from time to time. Please contact the sales team and your Account Manager as soon as possible to discuss the specific issue and action items to resolve the issue. If you receive damaged material, please take a photograph and share that with your Account Manager within thirty days of receiving the material so Reade can investigate the incident.

Absolutely! Reade welcomes the opportunity to partner with R&D firms, academic institutions and small companies who may be publishing their studies or developments. Please contact our Director of Marketing, Elisabeth Law, to discuss this further.

A return is possible as long as certain conditions are met and it is not a custom order. Reade’s complete return policy can be found here.

Absolutely! Reade works with many academic institutions, R&D firms, and national labs to provide small-scale quantities of specialty materials for research projects​​.

Yes, we offer custom packaging, including bulk fill, repackaging, and food-grade (Kosher certified) packaging, as well as custom labeling for sensitive or regulated materials​.

Yes, upon request, we can provide additional documentation such as Certificates of Origin, depending on your project or regulatory needs​.

Yes, we provide discounts for bulk orders and can offer reduced pricing for long-term contracts or repeat customers. Contact your Account Manager for more details​.

Reade partners with select manufacturers who follow strict quality control protocols. We also provide lot-to-lot consistency and quality checks through detailed testing and certification​​.

For international customers, all orders must be prepaid via wire transfer. Contact your Account Manager for any specific instructions​.

Reade is a certified Service Disabled Veteran-Owned Small Business (SDVOSB), demonstrating our commitment to excellence and veteran leadership. In the future, we will also be transitioning to a women-owned business, furthering our dedication to diversity and inclusive business practices. Additionally, we are working towards Ecovadis certification, reinforcing our focus on sustainability and responsible sourcing.

You can contact our customer service team at 401-433-7000 or via email.

Typically, in-stock materials ship within 2 weeks. Lead times are confirmed when quoting.

If issues arise, contact the Account Manager with details and photos of damaged items within 30 days. You may learn more about our return policy here.

Yes, Reade serves multiple industries including aerospace, defense, automotive, electronics, and research labs. Each material is tailored to meet the unique requirements of the industry, from high-purity metals to nanomaterials​​

Absolutely! Reade welcomes the opportunity to partner with R&D firms, academic institutions and small companies who may be publishing their studies or developments. Please contact our Director of Operations, Amanda Reade Sturgeon, to discuss this further.

Reade is deeply committed to sustainability and supporting green manufacturing practices. We partner with manufacturers that adhere to environmentally responsible practices, such as minimizing waste, using renewable energy, and implementing eco-friendly processes. Our efforts include sourcing materials from suppliers who prioritize sustainable production. Additionally, we are actively working towards Ecovadis certification, which will further reinforce our commitment to environmental stewardship and corporate responsibility.